FAQs

 

 

WHERE CAN I USE MY BRAND GIFT CARD?

Gift cards can be redeemed for alcohol in the states listed on www.brand.com/giftcard/info. For merchandise, when available, gift card can be redeemed in all 50 states.  

 

CAN I RELOAD MY GIFT CARD?
Presently, gift cards cannot be reloaded.

 

WILL MY GIFT CARD EXPIRE OR DECREASE IN VALUE?

No. BRAND Gift Cards that have a balance will never expire and are never subject to additional fees. However, gift cards that remain at a $0 balance for 90 days will be deactivated for security purposes and cannot be reloaded or reused.

 

HOW DO I CHECK THE STATUS OF MY GIFT CARD ORDER?

To check the status of your gift card order, you can email us at xxxx@xxxx.com.

 

HOW DO I CHECK MY GIFT CARD BALANCE?

You may check your balance at BRAND.com/balance.

 

CAN I RETURN A BRAND GIFT CARD OR EXCHANGE IT FOR CASH?

Sorry, BRAND Gift Cards are not redeemable for cash unless required by law.

 

WHAT IF I LOSE MY GIFT CARD?

Lost or stolen gift cards can only be replaced upon presentation of the original sales receipt for any remaining balance. The sales receipt will be void if altered or defaced.

 

HOW DO I CONTACT BRAND REGARDING GIFT CARDS?

You can contact BRAND at any time via email.

Online Gift Card Information
Email: XXXX@XXXXX.com 

 

I HEAR ABOUT GIFT CARD SCAMS A LOT. WHAT DO I NEED TO KNOW?

Gift card scams are becoming more prevalent and are an issue for retailers and their customers. The following is a guide on how to spot gift card scams and report them.

The number one rule is that no legitimate business or government agency (IRS, FBI, police, etc.) will ask you to pay specifically with gift cards. XXXXX Gift Cards can only be used at XXXXX.com/redeem, so you should never be asked to pay a bill or fine with gift cards.
Never provide any gift card numbers over the phone or in an email through unexpected phone calls or unsolicited emails.
Fraudsters can contact victims via phone, email, text, or social media posts.
 
COMMON GIFT CARD SCAMS

Unpaid Tax or Debt: Fraudsters will pose as a government or financial agency threatening the victim with claims of owed money. The victim is instructed to purchase gift cards and provide the gift card numbers and PINs to pay the debt. Often the victim is threatened with arrest or losing their home.
Family Emergency Scam: Fraudsters will convince the victim that a family member is in jail or hurt; sometimes the fraudster even pretends to be the loved one and asks directly for money. The fraudster instructs the victim to purchase gift cards and provide the gift card numbers to help the family member in trouble. Usually, this fraud specifically targets the elderly.
 
HOW TO PROTECT YOURSELF AGAINST GIFT CARD SCAMS

Legitimate businesses or government agencies will never use gift cards as payment.
Caller ID can be manipulated to appear as a legitimate company or agency.
Do not respond to advertisements for free gift cards. They are usually scams.
If you receive a call from a stranger indicating that a loved one needs help and they ask you to provide gift card numbers, hang up and contact your loved one directly.
Do not purchase any gift cards that have a PIN visible or appear altered. When in doubt, ask an associate.
Do not sell or check your gift card balance outside of XXXXXX.com.
 
HOW TO REPORT A SCAM

If you have been victimized by or suspect a gift card scam, report it to the Federal Trade Commission.
Report IRS impersonation scams to the Treasury Inspector General for Tax Administration or call 1-800-366-4484.
If you think you might owe taxes, call the IRS directly at 1-800-829-1040.
 
 Additional Resources
Internal Revenue Service (IRS)
https://www.irs.gov/uac/tax-scams-consumer-alerts
Federal Trade Commission (FTC)
10 Things You Can Do to Avoid Fraud
https://www.consumer.ftc.gov/articles/0060-10-things-you-can-do-avoid-fraud
The National Council on Aging
Top 10 Financial Scams Targeting Seniors
https://www.ncoa.org/economic-security/money-management/scams-security/top-10-scams-targeting-seniors/  
Fraud.org, a Project of the National Consumer League
http://www.fraud.org/home 

I entered my card number and got  an “Invalid” error code. What does that mean?
For security reasons, if your gift card remains at a $0 balance for 90 days, our system will automatically deactivate your gift card number. Gift cards with deactivated numbers can’t be reloaded or reused.

How can I purchase a XXXXX Gift Card or E-Gift Card?
XXXXX Gift Cards can be purchased in select stores or online at XXXXXXX.com.​​​​​​